Last Updated: August 2026
Payments for completed tanning sessions are non-refundable unless required by law.
If an issue arises with your appointment, please contact us as soon as possible so we can resolve the matter.
If you need to cancel your booking before delivery, please contact us as early as possible.
Where a sunbed has already been delivered and installed, refunds may not be available except where required by consumer law.
If equipment develops a fault during the hire period, please contact us immediately. We will arrange inspection, repair or replacement where appropriate.
Unused products may be returned within 14 days of receipt provided they are:
Customers are responsible for return postage unless the item is faulty or supplied incorrectly.
If you receive a faulty or incorrect product, please contact us promptly with your order details and photographs where possible.
We will arrange a replacement, repair or refund in accordance with your legal rights.
Approved refunds will normally be processed using the original payment method within 5–10 working days.
For any refund or return enquiries, please contact The Tanning Rooms using the contact details provided on our website.
